I Information on distance selling and the conclusion of contracts in electronic commerce

§1 Contractual partner

The following contractual conditions apply to all contracts concluded via the online shop at the URL between

German eTrade GmbH
Antonstr. 3c
D - 01097 Dresden
fax +49 (0)351 89570-741

Registered at the Dresden District Court, HRB24038 VAT ID no. DE 243518421

Managing Directors: Rene Schmidt, Uwe Krause

and the customer.

Customers within the meaning of these General Terms and Conditions are exclusively consumers. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity.

The relationships between the contracting parties are governed by the law applicable in the Federal Republic of Germany. For consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.

§2 Conclusion of the contract in electronic commerce

The products and services listed within the online shop do not represent offers that are binding on German eTrade GmbH. Rather, they are an invitation to the customer to make a binding offer by placing an order.

As soon as we have received your order, you will receive an automatically generated email confirming that we have received your order and containing its details. We will then check the availability of the items you ordered. If one or more items are not available, we will not accept your offer and you will receive a corresponding notification by email. The contract with the customer is only concluded with the express acceptance of the order by German eTrade GmbH. German eTrade GmbH does not assume any procurement risk and reserves the right to release itself from the obligation to fulfill the contract in the event of incorrect or improper delivery by suppliers. The liability of German eTrade GmbH for intent or negligence in accordance with the liability regulations in accordance with Section II 9 of these General Terms and Conditions remains unaffected. In the event of non-availability or only partial availability of the service, German eTrade GmbH will inform the customer immediately; In the event of withdrawal, the consideration will be refunded to the customer immediately.

For technical reasons, we are unfortunately unable to accept orders by telephone, fax, letter or email. We only accept orders placed via our online shop.

§3 Information about your right of withdrawal

For distance selling contracts, consumers have a right of withdrawal in accordance with Section 355 of the German Civil Code (BGB). As a consumer, you therefore have the right to revoke your contractual declaration in accordance with the following cancellation policy:

Right of cancellation

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must contact us (German eTrade GmbH, Antonstr. 3c in 01097 Dresden; fax +49 (0)351 89570-741; email shop [at]; telephone +49 (0)351 89570 650) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired. You bear the direct costs of returning the goods. If the goods cannot be returned by normal post due to their nature, the costs are estimated at a maximum of around 10.00 euros.

For orders over €80.00 in value, we cover the return shipping costs for customers in Germany if they use our DHL portal for returns.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Non-existence or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Appendix: Sample cancellation form

according to Appendix 2 to Art. 246a § 1 Para. 2 Sentence 1 No. 1 and § 2 Para. 2 No. 2 EGBGB

(If you want to cancel the contract, please fill out this form and send it back.)

German eTrade GmbH
Antonstr. 3c
01097 Dresden

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*)/received on (*):
  • Name of consumer(s):
  • Address of the consumer(s):
  • Date:
  • Signature of the consumer(s) (only for paper notification)
    (*) Delete what is not applicable

To make the cancellation process easy, please feel free to contact our support team:

fax +49 (0)351 89570741

Prior coordination about the return via the email address specified in the cancellation policy makes it easier for German eTrade GmbH to allocate the shipment. German eTrade GmbH also points out that prior coordination is not a prerequisite for the exercise of the right of withdrawal.

§4 Voluntary, extended right of return

We do not offer an extended voluntary right of return beyond the 14-day statutory right of withdrawal.

II General Terms and Conditions (GTC) of German eTrade GmbH (as of August 2020)

The following conditions apply to all orders placed via the website The general terms and conditions valid at the time of the order apply.

§1 Prices; Shipping and handling costs

Our prices include the statutory VAT applicable at the time of the order. In the case of cross-border delivery, additional taxes (e.g. in the case of an intra-community purchase) and/or duties (e.g. customs duties) may be payable by the customer in individual cases. Buyer pays for shipping. The prices you see for the items in your shopping cart are the same as those on the current product information page on the website. We will charge the price that was listed on the website at the time you placed your order. Orders are placed at the current daily price. Please note that we are not bound by an incorrect price. Your order has not yet concluded a purchase contract.

§2 Availability

Products that are not available are not displayed in the online shop or are noted with the note “Soldout”. If you have ordered a product that is no longer available due to an error, you will be informed by email immediately after the error is discovered.

§3 Payment

German eTrade GmbH accepts the payment methods listed on the respective offer website and provided for selection by the customer. The customer chooses his preferred payment method from the available payment methods.

German eTrade GmbH reserves the right to exclude certain payment methods in individual cases. Whether the payment methods offered by PayPal Europe - direct debit, credit card and purchase on account - are activated for the customer after a short check is not under the influence of German eTrade GmbH. Payment by sending cash or check is not possible. German eTrade GmbH excludes liability in the event of loss. Bank charges may apply to international transfers, which must be borne by the customer.

Payment for the order must be made within 14 days of receipt of the order confirmation. German eTrade GmbH reserves the right to cancel the reservation of the ordered items after a further written deadline of 14 days for orders without registered receipt of payment. This excludes orders with purchase on account offered through PayPal Plus. When purchasing on account, PayPal Europe sets a payment deadline of 30 days after placing the order.

§4 Delivery conditions

The delivery times are displayed on the product page or under shipping times & costs. The information refers to the immediate payment instruction during or immediately after placing the order. Items will only be dispatched after receipt of payment has been registered.

Delivery is made to the delivery address specified by the customer. You will be informed about shipping by email. Shipping route and means are at our discretion. Shipping is currently carried out via DHL and Fedex.

The risk of accidental loss of the ordered goods passes to the customer as soon as the goods are handed over to him (§ 446 sentence 1 BGB) or if he is in default of acceptance (§ 300 para. 2 BGB).

§5 Acceptance of the goods

We use DHL to ship your order within Europe and Fedex for worldwide orders. If a delivery of goods arrives damaged, we would like to ask you to do the following: If possible, report the damaged goods immediately to the shipping company's employee and document the degree and extent of the damage. Otherwise, it is almost impossible to settle the damage if the contents of the package are damaged. You can refuse to accept damaged goods.

Any rights and claims of the customer - especially the buyer's legal rights in the event of defects in the (purchased) item - remain unaffected by the above regulations. These therefore do not include any exclusion period for the customer's rights in accordance with Section II 8 of these General Terms and Conditions.

§6 Retention of title

We reserve ownership of all goods delivered by us until full payment has been made. In order to assert our retention of title, we are entitled to demand the immediate return of the reserved goods, excluding any right of retention, unless these are legally established or undisputed counterclaims.

§7 Force majeure

In the event that we are unable to provide the service owed due to force majeure (particularly natural disasters), we are released from the obligation to perform for the duration of the hindrance. If it is impossible for us to carry out the order or deliver the goods for longer than one month due to force majeure, you are entitled to withdraw from the contract.

§8 Warranty

When you purchase goods, you have statutory liability rights for the goods. As a customer, you therefore have the right to assert warranty rights in the event of defects in the item, subject to the following regulations.

We are not the manufacturer of the goods we supply. In the event of claims under the Product Liability Act, we will contact the manufacturer in your interest. Please report any complaints to us by sending an email to

The warranty of German eTrade GmbH is otherwise governed by the following paragraphs. German eTrade GmbH generally does not provide its own guarantees; The mere presentation of the items in the online shop is therefore fundamentally to be viewed as a pure service description.

There is no warranty for damage caused by improper handling or use of the goods by the customer. The same applies to a so-called intentional wear.

If the purchased item is defective, the customer is entitled to subsequent performance if and to the extent that the requirements of the statutory provisions regarding rights in the event of defects are met.

As part of the subsequent performance, consumers have the choice of whether the subsequent performance should take place either through repair or replacement delivery. However, German eTrade GmbH is entitled to refuse the chosen type of subsequent fulfillment if this is only possible with disproportionate costs and the other type of subsequent fulfillment does not cause significant disadvantages for the consumer.

If it is necessary to return the defective purchased item, German eTrade GmbH will cover the costs of the return in the form of a return label provided or, if agreed in advance, by refunding the return costs to the customer's bank account if a corresponding postal receipt has been presented by email. German eTrade GmbH reserves the right not to reimburse any return costs incurred if the return label provided has not been used, no receipt for the return is presented or no prior agreement has taken place.

The limitation period for a consumer's rights in the event of defects is 2 (two) years from delivery of the goods to the customer. The above relief from the limitation period does not apply if German eTrade GmbH is liable in accordance with Section II 9 of these terms and conditions or if it concerns the real right of a third party on the basis of which the return of the delivery item can be demanded.

To meet the deadline, the dispatch of the notice of defects is sufficient.

The European Commission, in accordance with Regulation (EU) No. 524/2013, provides a European platform for the resolution of disputes between consumers residing in the European Union through an interactive website which can be accessed electronically in all the official languages ​​of the institutions of the European Union available to entrepreneurs established in the European Union that arise from the online sale of goods or the online provision of services (so-called OS platform / URL: ). In order to file a complaint on this so-called OS platform, consumers must fill out an electronic complaint form. The specific information to be provided when lodging a complaint is set out in the Annex to Regulation (EU) No 524/2013.

§9 Liability

According to the legal provisions, German eTrade GmbH is fully liable for damages resulting from injury to life, body or health that are based on a negligent or intentional breach of duty as well as for other damages that are based on a grossly negligent or intentional breach of duty or fraudulent intent.

In addition, German eTrade GmbH is fully liable for damages that are covered by liability under mandatory legal regulations, such as the Product Liability Act, or if and to the extent that there is a guarantee for the quality of the item or that the item will last for a certain period of time Maintains its quality and was taken over by German eTrade GmbH.

German eTrade GmbH is liable for damages caused by simple or slight negligence, insofar as this negligence concerns the violation of contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the customer can regularly rely (so-called cardinal obligations ). The liability of German eTrade GmbH is limited to foreseeable, contract-typical damage.

In the event of slightly negligent violations of such contractual obligations that are not covered by the previous paragraph (so-called insignificant contractual obligations), German eTrade GmbH is liable to consumers - but this is limited to the foreseeable, contract-typical damage.

Any further liability is excluded – regardless of the legal nature of the asserted claim.

§10 Contract language/storage of the contract text

The contract language is German.

The contract text is not stored by us and can no longer be accessed after the ordering process has been completed. However, you can print out your order details immediately after submitting the order.

§11 Final provisions

Place of performance and jurisdiction in business transactions with companies and legal entities at the registered office of German eTrade GmbH. The same applies if the customer as an entrepreneur does not have a general place of jurisdiction in Germany or if his place of residence or habitual residence is not known at the time the action is filed. The right to appeal to the court at another legal place of jurisdiction remains unaffected by this. The law of the Federal Republic of Germany applies to this contract, excluding the UN Convention on Contracts for the International Sale of Goods and international private law.