Delivery & Shipping

Delivery

 

Orders are released for shipping after the payment method has been confirmed or receipt of payment has been registered. The delivery times stated apply from the day after the payment order is received for normal order volumes. No deliveries are made on Sundays and public holidays.

  • Germany 2 to 10 working days
  • Europe-wide 4 to 14 working days
  • Worldwide within 30 working days

Packages within Germany and Europe are delivered by our shipping service provider DHL GoGreen. Letters are sent via Deutsche Post. Worldwide orders are handed over to Fedex after prior arrangement. All important documents are included with the products.

 

shipping costs

There are no shipping costs for gift vouchers as they are sent by email. The following shipping prices apply to all other products.

Prices include VAT at the rate applicable in the respective delivery country.

Please note: In the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-community acquisition) and/or duties (e.g. customs duties) may be incurred in individual cases, which must be borne by the customer.

 

Shipping in Germany

  • Free shipping for orders over 120.00 €
  • Letter (air freshener) 1.60
  • package 5.95 €

 

Europe-wide shipping

Austria:

  • Free shipping for orders over 150.00 €
  • Letter (air freshener) 4.00 €
  • package 10.00 €

 

Other EU countries & EU countries


Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Norway, Poland, Portugal, Sweden, Switzerland, Slovak Republic, Spain, Czech Republic):

  • Free shipping for orders over 150.00 €
  • Letter (air freshener) 4.00 €
  • package 14.00 €

 

United Kingdom

Dear customers in the UK,

Please note that we can only deliver to Great Britain under certain conditions. Orders can only be placed if the value of the goods is over 135 GBP .

When you purchase goods in our shop, you will be charged without VAT .

Once the goods arrive in the UK, you will have to pay 20% VAT and 12% import duty directly to the shipping service provider before the goods are handed over to you.

If payment is refused, the shipment will be returned to us.

In this case, the return costs will be deducted from your refund amount.

Thank you for your understanding!

  • package 24.00 €

 

Ukraine:

  • package 35.00 €

 

Worldwide shipping

Australia, China, Japan, Canada, South Africa, Taiwan, USA, United Arab Emirates:

  • package 55 ,00 €

Note: If a shipment cannot be delivered due to incorrect information in the delivery address or is returned to us because it was not accepted or picked up by the recipient, we reserve the right to charge the customer for the additional shipping costs incurred before redelivering the goods.