Return, Exchange & Warranty
Returns & Exchanges - How it works
You have the right to return your order within 14 days of receiving the goods without giving any reason. Our returns portal is available to you during this period for an uncomplicated exchange and return.
1. Register return
Register your return or exchange via our returns portal - FLGNTLT Shop . You will receive a digital DHL return code.
2. Pack items
Return the items to the original product packaging . This contains a barcode that allows for faster processing. Also enclose our completed delivery/return slip .
3. Drop off the package
Show the DHL return code at a DHL branch – no printing necessary. Your package will be sent free of charge .
Important instructions
- Orders under 120 € : The original shipping costs will not be refunded as they are retained for return shipping.
- Orders over 120 € : Shipping and returns are free.
- Cleanliness of the goods : If the goods are dirty, a cleaning fee will be deducted from the credit.
complaint
If you have received a defective or faulty item , please contact our customer support by email: shop@flgntlt.com . To ensure that we can process your request quickly, please attach relevant photos .
refund
As soon as your return arrives at our logistics center, it will usually be processed within 1 to 2 weeks . So that we can process it quickly and smoothly, your completed delivery/return slip is particularly important.
If you paid with PayPal, credit card or Klarna invoice , the refund will automatically be made to your original payment method.
The refund may take up to 16 days , as the processing time depends on the payment providers and we have no influence on this. If there are any delays, please contact PayPal, Klarna or your financial service provider directly.
Returns from Switzerland or other non-EU countries
If you order clothes from us and want to return them to Germany from Switzerland or other non-EU countries , please mark the package as returned goods or enclose the customs declaration (CN22 or CN23) .
Also include a copy of the invoice or purchase receipt to prove the origin of the goods. Please note that the return can only be processed duty-free if it is correctly labeled and documented .
Warranty & Guarantee
We are of course happy to help in the event of a guarantee or warranty claim . Please send us an email with pictures of the damage to: shop@flgntlt.com . We will then contact you as soon as possible.
The warranty period is 24 months for the purchased products and begins with the handover of the goods .
Damage resulting from natural wear and tear or improper use is excluded from the warranty.
Beyond the statutory warranty provisions, no guarantees are given with regard to the goods or services delivered, unless a guarantee is expressly granted in writing .
revocation
Details on the cancellation and a sample cancellation form can be found in our terms and conditions : ➡ to the cancellation policy
Special Notes
Your right of withdrawal expires prematurely if the contract has been fully fulfilled by both parties at your express request before you have exercised your right of withdrawal.
Returns to:
German eTrade GmbH - FLGNTLT
Weststraße 61
09603 Großschirma
Germany
E-Mail: shop@flgntlt.com
Shop: www.flgntlt.com