Return and warranty
Returns – How it works
You have the right to return your order within 14 days of receiving the goods, without giving a reason. How your return is handled depends on whether you are returning it from Germany or from abroad.
Returns from Germany
For delivery addresses in Germany, our returns portal is available to you during the 14-day period.
1. Register your return
Register your return via our returns portal – FLGNTLT Shop. You will receive a digital DHL return code.
2. Pack the items
Place the items back in their original product packaging. This contains a barcode, which speeds up processing. Please also include our completed delivery/return slip.
3. Drop off the parcel
Show the DHL return code at a DHL branch – no printout required.
Costs for returns from Germany
Orders under €150: If you return an item, you will be responsible for the return postage of €7.95. We will cover the original delivery charge of €5.95.
Orders of €150 or more: Delivery and return are free of charge.
Returns from abroad (outside Germany)
If your delivery address is outside Germany, we are unable to provide a return label. Our returns portal and the free DHL return code apply to returns from Germany only.
Please therefore return the goods to the returns address below at your own expense. This applies regardless of the order value – the rule "free delivery and return from €150" only applies to returns from Germany.
Please do not send your return carriage forward, as we are unable to accept unpaid parcels. We recommend using an insured and trackable shipping method and keeping your proof of postage.
So that we can allocate your parcel quickly, please register your return in advance by email to shop@flgntlt.com and enclose the completed delivery/return slip. This registration is not required for your cancellation to be valid.
Your statutory rights remain unaffected: in the event of a valid cancellation, we will refund the purchase price and – if you cancel the entire order – the cost of the least expensive standard delivery offered by us. In accordance with our cancellation policy, you bear the direct cost of returning the goods.
Returns from Switzerland or other non-EU countries
If you order clothing from us and wish to return it to Germany from Switzerland or other non-EU countries, please mark the parcel as returned goods or enclose the customs declaration (CN22 or CN23).
Please also enclose a copy of the invoice or proof of purchase to prove the origin of the goods. Please note that the return can only be processed duty-free if it is correctly labelled and documented.
We cannot refund import duties (customs duty and import VAT) you have already paid. As a rule, you can reclaim these from your responsible customs authority after returning the goods.
Condition of returned items
Please return the items to us clean, carefully packed and, where available, in their original product packaging. You are, of course, welcome to try the items on as normal. However, should items arrive at our premises heavily soiled, pilled, worn, severely creased or without adequate protection, additional cleaning, reconditioning or inspection may be required. In such cases, we may no longer be able to offer the item as new. If this results in a specific loss of value or additional cleaning costs, we reserve the right to deduct these appropriately from the refund.
Complaints
If you have received a faulty or defective item, please contact our customer support team by email: shop@flgntlt.com. To help us deal with your enquiry quickly, please include clear photos.
Refunds
Once your return arrives at our logistics centre, it is usually processed within 1 to 2 weeks. To ensure we can process it quickly and smoothly, your completed delivery/return slip is particularly important.
If you paid via PayPal, credit card or Klarna invoice, the refund will be credited automatically to your original payment method.
The refund may take up to 16 days, as the processing time depends on the payment providers and is beyond our control. If there are any delays, please contact PayPal, Klarna or your financial service provider directly.
Warranty & Guarantee
We are, of course, happy to assist with any warranty or guarantee claims. Please send us an email with photos of the damage to: shop@flgntlt.com. We will then get in touch with you as soon as possible.
The warranty period is 24 months for the products purchased and begins upon delivery of the goods.
Damage resulting from natural wear and tear or improper use is excluded from the warranty.
Beyond the statutory warranty provisions, no guarantees are given regarding the goods or services supplied, unless a guarantee is expressly granted in writing.
Cancellation
You can find details on cancellation and a sample cancellation form in our Terms and Conditions: ➡ to the cancellation policy
Special notes
Your right of cancellation expires early if the contract has been fully performed by both parties at your express request before you have exercised your right of cancellation.
Returns to:
German eTrade GmbH - FLGNTLT
Weststraße 61
09603 Großschirma
Germany
Please write the address on the parcel exactly as shown here.
Email: shop@flgntlt.com
Shop: www.flgntlt.com