Orders are shipped after we have received the payment or payment authorization. The shipment includes all important documents.
The delivery service in charge for parcels is DHL GoGreen, for letters Deutsche Post. The shipment includes all important documents.
Gift Cards will be sent by e-mail immediately after payment receipt.
In individual cases taxes (e.g. in case of intra-community acquisitions) and/or charges (e.g. duties) may accrue, which shall be borne by the customer.
Belgium, France, Italy, Luxembourg, The Netherlands, UK:
Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Norway, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Slovak Republic, Slovenia, Spain, Czechia, Hungary, Vatican:
Belarus, Croatia, Turkey, Ukraine:
Australia, Brasil, China, Hongkong, Japan, Canada, Mexico, South Africa, Taiwan, USA, United Arab Emirates:
If a shipment cannot be delivered due to an incorrect delivery address or if a shipment is returned to us because the recipient does not accept or pick up the goods, we reserve the right to charge the additional shipping costs caused by another shipment before a second delivery attempt is made.